Successful technical rollover: EEDC urges South-East residents to upgrade meters seamlessly

The Enugu Electricity Distribution Company (EEDC) has announced the cut over to its new vending system, SuperEdge, following a successful rollover in readiness for the Standard Transfer Specification (STS) prepaid meter upgrade.

The company noted that with the successful technological and technical rollover completed on Saturday, Feb. 24; South-East residents can now upgrade their prepaid meters seamlessly and without any monetary charge henceforth.

This development is contained in a statement issued on Sunday by the Head of Corporate Communications, EEDC, Mr Emeka Ezeh.

Ezeh said that customers of EEDC who were unable to recharge their meters during the rollover period because of the vending platform which was shut down, can now conveniently purchase tokens and seamlessly upgrade their prepaid meters.

He noted that with the completion of the rollover, the very first token purchase by customers will come with the Key Change Tokens (KCTs) needed to upgrade the meters.

“These are three sets of 20-digit tokens which the customers are expected to punch into their meters,” the EEDC spokesman said.

According to him, the first 20 digits will be punched into the meter after which the customer should press the “enter” button; the same should be done for the second 20 digits and the third 20 digits, to have the meter upgraded.

He urged customers who might still have earlier purchased tokens yet to be loaded onto their meters to endeavour to load them before administering the three sets of 20-digit tokens, as once the meter is upgraded, such tokens would no longer be accepted by the meter.

Ezeh emphasized that the prepaid meter upgrade is compulsory for all customers using STS compliant prepaid meters and the meters are expected to have been upgraded worldwide by Nov. 24, 2024.

He further warned that the exercise is free and at no cost to customers, adding that it does not affect Postpaid and Stand-alone meter customers.

He said: “customers can recharge their meters through “EnergyPay” by simply logging on to EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or through the EEDC Connect App.

“For enquiries and clarification on the upgrade, customers are encouraged to reach out to EEDC through its Call Center by dialling: 084 700 100. MTN users should dial: 02084700100.”